I recently broke my iPhone 7 Plus screen rendering it useless. The screen went black and there was no way to turn it on. It was terrible, but I thought, ‘thank goodness I have iPhone insurance!” You’d think that breaking the phone would be the worst part of this story, but just hold on. Here’s what happened next… and what I learned along the way.
It’s not an overstatement when I say zero sympathy was given to me when I walked into my carrier explaining my broken-phone dilemma. The eyes of my rep literally lit up as she asked if I was interested in ditching the broken phone to “just buy a new one instead.” I think I actually saw the reflection of the dollar signs in her blue eyes. I politely said “no” and, obviously disappointed, she then proceeded to tell me to call the customer service number for my insurance company – an altogether separate company from my carrier. Yeah, I should have I realized right then that this wasn’t going to be the ‘quick and easy’ process I was promised. I couldn’t even get my new phone repaired at my carrier’s store today, you know, the company I pay the insurance premiums to?! I needed to call the “other” company to handle this.
After leaving my carrier, I immediately called the “other” company only to find out my iPhone insurance required me to pay an additional deductible to get my phone fixed. I explained that I was on the premium insurance plan where I paid $13 a month already. The man on the other end of the phone commented that this monthly amount only entitled me to have insurance on my iPhone…and that, regardless of what is wrong with my phone, whether it is a broken screen or a crackling earpiece speaker, the deductible to repair it is always the same amount! In my case that was $200! What!? Now that not-so-quick-and-easy repair just became expensive too!
I moved forward with the iPhone insurance company and discovered that the soonest I would get my new phone is 1-2 business days. But wait…today is Friday! I wouldn’t receive it until Monday at the earliest unless I want to pay extra for overnight shipping, another $30! You know I had to bite the bullet on that one, I can’t live without my phone for 3 days! Not-so-quick-and-easy and not-so-cheap just became not-so-convenient too! But I told myself that since they are going to replace my phone, maybe it would be worth it. I mean, I’m getting a new iPhone, right?
Wrong. Upon receiving my “new” phone from the iPhone insurance company, I noticed that the housing was scuffed. I quickly called, fully expecting them to say, ‘oh no, we’ll send you a replacement right away!’ Um, no. I was informed that the phone replacement I was promised was in fact not a new phone. They had sent me a “certified refurbished device!” I had just paid $230 and waited 3 days to get someone’s USED phone! And I was stuck with this beat up frame!?
After all the hoops I went through so far, I thought that surely the biggest hassles were behind me. But I was wrong again. Because I am “one-of-those-people” who doesn’t like technology or trust my information in the cloud, I didn’t have an iCloud backup of my device…nor did I have a backup on my computer. When I called to find out how to get all my info on the new phone, I was told I could backup my old device onto iTunes. One problem Mr. Not-so-helpful Customer Service Dude, my screen doesn’t work! I can’t select the prompts on my phone to even back it up! So, I called my carrier again to see if they could put a new screen on so I can just access the information. I bet you can guess what their response was. “Nope.” Great.
In my frustration, I called Oops Repair to see if they would be kind enough to replace my screen so I can access the data. They agreed and said they could even do it today! When I got there, they repaired my old phone for less than my deductible had been and in less than 30 minutes! No data transfer needed. My phone worked like it was never broken! I hugged the tech, quit my iPhone insurance, and will never look anywhere else for my technology needs!
I like easy, I like saving time, and I like saving money. So, I like Oops Repair. You will too. Promise.
Do you have a similar experience with iPhone or iPad insurance? We’d love to hear from you! Leave a comment below and tell us your experience!